Editing Geeni (section)

==Incidents==
As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below.  
{| class="wikitable"
|Time Frame
|CONDITIONS
|REQUIREMENTS
|-
| rowspan="3" |30 days upon purchase
|Product should be bought directly from from Geeni or Merkury Innovations websites only
|Provide Proof of Purchase/Packaging Slip and photo of the product received
|-
|Products bought from other stores are not entitled for a Refund service.
|
|-
|Products are proven to have  manufacture defect
|Provide Proof of Purchase/Packaging Slip and photo of the product received
|}