Editing Okkazeo (section)

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Lifetime membership revoked (''2023'')===
Okkazeo used to offer a "Premium" <ref name=":0">{{Cite web |date=2025-08-21 |title=End of Premium Program |url=https://www.okkazeo.com/users/premium |website=Official Okkazeo website}}</ref> status to its users. This came with several benefits : it was a '''one-time payment''' to be able to promote 5 active sales simultaneously (instead of only 1 for free users) and additional quality of life advantages. Some users perceived this permanent transaction as a good investment as well as a nice way to promote and encourage a growing website.
[[File:Okkazeo revokes its original offer.jpg|left|thumb|Official details about the original offer disappearance.]]
In 2023, Okkazeo revoked its users' lifetime subscription and turned it into an annual subscription<ref name=":1">{{Cite web |date=2025-08-21 |title=New VIP Subscription |url=https://www.okkazeo.com/users/abonnement_vip |url-status= |website=Okkazeo Official Website}}</ref> (to be renewed at the anniversary of the original payment date, should it be less than 1 year old). Some new limitations were also introduced to non-paying users, like not being able to see the new games for sales for the first 24 hours of publication of each new item, leaving a significant advantage to buyers of the new formula.

After notifying the website by email that renegotiating the terms of a past trade was a breach of agreement, a refund for the original payment could be issued (with immediate termination of the advantages it procured), or the user could simply wait until the anniversary of the subscription and decide to pay or not for the new formula. This change raised little concern overall but a few users were surprised or disappointed on some community forums.<ref name=":2">{{Cite web |title=Discussion on forum.cwowd.com |url=https://forum.cwowd.com/t/okkazeo-lbc-cwowd-boire-et-deboires-la-hutte-du-schtroumpf-grognon/10433/8979?page=442 |website=forum.cwowd.com}}</ref>

The discontinuation of the original offer is acknowledged although "barely" described on the official website<ref name=":3" /> .

However an email sent to users at the time of the change was more explicit about the impacts:
[[File:VIP Changes.jpg|left|thumb|The new VIP subscription continues the advantages of the previous Premium using a yearly fee (instead of a one off payment). It also adds a partnership with a store and offers a time-limited offer for 12€ instead of 15€ if subscribed in the same calendar month of the announce.]]
[[File:VIP Impact.jpg|center|thumb|VIP users (theoretically for life) will continue to have access to their privileges up to 1 year after subscription anniversary. If the VIP purchase dates back more than 1 year ago, privileges stop immediately. Users are then encouraged to purchase a yearly subscription on top of the "no longer for life" advantage they purchased. Interestingly, the payment for the premium status is referred to as a "gift" which seems to make it of lesser importance and thus less engaging for the provider.]]