Editing Spectrum (section)

===Restrictive cancellation policies===
It has faced numerous consumer complaints and legal challenges related to unfair business practices, aggressive debt collection, billing disputes, and regulatory violations.

Unlike many competitors, Spectrum does not offer a  ''[[Click-to-cancel]]'' option, forcing customers to call a representative, a process often designed to retain subscribers through prolonged retention efforts.<ref>https://www.spectrum.net/support/account-and-billing/change-or-cancel-service</ref>

Customers report being subjected to lengthy hold times and aggressive retention tactics when attempting to cancel. Users have reported gaslighting along the lines of "we could have offered you a better deal if you had called us." Users have also reported over 30 minutes of unnecessary questioning during the cancelation process, pretending there are issues with the account preventing cancellation, pretending there are connection issues with the call when the connection quality is perfectly fine, forcing the user to listen to many alternative "offers" in order to cancel, and attempting to end the cancellation process by constantly asking if the call is still connected in an attempt to justify hanging up during the lengthy process.

Once cancellation occurs Spectrum uses return of equipment as another opportunity to retain the customer, especially if equipment is returned to a Spectrum location.

Some former customers allege continued billing even after cancellation, requiring legal intervention to halt unauthorized charges.<ref name=":0">{{Cite web |date=September 2023 |title=Understanding the most common charter spectrum complaints |url=https://www.carolinalaw.com/2023/09/understanding-the-most-common-charter-spectrum-complaints/ |website=carolinalaw.com}}</ref>