Editing User:Sojourna (section)

==Recommend WoW?==
;Short answer:

No.

;Long answer:

After having played since 2004, I have chosen to not renew my World of WarCraft subscription due to Blizzard Entertainment's treatment of players such as myself regarding what our support group has come to call the "Great Blizzard Bank Heist". What happened was that when Patch 11.0.2 was released on August 13, 2024, a bug caused the contents of one's guild bank(s) to go missing to varying degrees of severity (up to ''everything''). This issue was reported both using the in-game support and the Bug Report forum. The only official acknowledgement of the problem was a rather obscure support article that was created on August 17.

Save for a "blue post" from a Customer Support agent on the European forums who said that work was ongoing, what followed was silence for over a month.

On September 20, 2024, a Community Manager posted and pinned an official statement in the General Discussion ("GD") forum explaining the cause of the bug and to expect restoration mail sent to the Guild Master later that same day. Due to the weasel-worded nature of the statement fit for a legal department's ''magnum opus'', those of us affected by the game's first ever data loss -- because that was what it was -- had our expectations dashed by reality. The "incomplete restoration for some" had seemingly implied that most everyone would get all their deleted items back when, in actuality, no one was made whole and the very few that were sent ''any'' mail was in minuscule amounts compared to the losses suffered. (And even its execution was faulty, but I don't wish to go into the weeds here.)

The company unlisted the support article the same day and has made no further comments in the matter since, save to indicate in the affirmative when a customer asked if the guild banks were safe to be used. The original thread in Bug Report was quietly locked a few days later on September 23 and any new threads (whether posted in Bug Report or GD) were locked, deleted, and/or merged into the pinned thread (which we dubbed "The Maw" A.K.A. WoW lore's idea of hell). On November 13, 2024, the pinned thread was renamed and moved from GD to Bug Report. Nothing else to note has occurred since, certainly nothing in regards to offering compensation. (Update: With Patch 11.1.0 now live in both the NA and EU regions, the thread has been unpinned as of February 26, 2025. Then on the day prior Patch 11.2.0's NA release, the "part 2" thread was silently locked.)

Does this sound like the right way to treat a paying customer of twenty years to you?