Editing Teamviewer Terminates Perpetual Licenses (section)

===TeamViewer's response===
Customers were sent the following email:<ref>{{Cite web |title=Customer notice to "upgrade" |url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |website=TeamViewer}}</ref>
{| class="wikitable"
|Dear Customer, 

 

Thank you for being a valued TeamViewer  customer. 

 

We’re reaching out to inform you of an  important update regarding your TeamViewer license. Support for TeamViewer versions '''11 and 12''' will officially end on '''31 December 2025''', as we continue advancing the security and performance of our remote connectivity platform.

 

'''How does this affect you?''' 

 

*After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.
*You will still be able to use these versions for local (LAN) connections, where both devices are on the same network, but internet-based remote sessions will no longer be available.


'''Why this change?'''

As technology and security standards evolve,  older software versions like TeamViewer 11 and 12 become more susceptible to  vulnerabilities and lack the capabilities to support modern features.  Continuing to maintain these legacy versions not only poses security risks  but also limits our ability to provide you with the most stable and secure  experience.

By transitioning to the latest TeamViewer  Remote platform, you’ll benefit from:

*Stronger security with the latest standards and encryption protocols
*More stable and responsive connections across devices and platforms
*Continuous access to innovations like AI-powered support and new productivity tools


This change ensures that you can continue to  rely on TeamViewer for secure, efficient, and cutting-edge remote  connectivity.

'''Your options''' 

We highly encourage you to consider upgrading to the latest version of TeamViewer. As a valued customer, we are  pleased to offer you an '''exclusive upgrade discount''' should you choose  to transition to a subscription plan.

To explore your options or to speak with a member of our support team, please click below:
{| class="wikitable"
|-
|'''Contact Us'''
|}
|}
In the original post, TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.<ref name=":0" />