Editing The Economist (section)

=== '''Lack of Service Delivery''' ===
According to additional reviews on TrustPilot, many reviewers claim they paid for a subscription but never received deliveries of the physical content, or they received deliveries in the beginning but service was disrupted without notice or explanation. One reviewer wrote on June 21, 2025: <blockquote>"I've had late delivery almost every week this year despite contacting them at least 10 times to complain. I have now cancelled my subscription. Great newspaper, appalling delivery service." </blockquote>Another TrustPilot reviewer wrote on June 20, 2025: <blockquote>"customer service is non-existent. I paid for a years [sic] subscription and received nothing. No amount of time with customer Service [sic] could resolve the issue." [https://www.trustpilot.com/review/www.economist.com]</blockquote>One user encountered a glitch or issue with their account where they were unable to access any benefits of their digital subscription. After reaching out to customer service multiple times, no fix was made. After about one month after the problems began, the user requested their subscription be cancelled and a refund be sent to them for the time they did not receive the promise digital access. After more calls and emails and finally speaking to a manager, the user was told they would receive a full refund. However, the refund was short $11.42 according to the user. The user reports the remainder of their refund was eventually received after more email contact with The Economist's customer service department. [https://www.newindianexpress.com/web-only/2024/Jun/19/why-i-ended-my-subscription-to-the-economist]