Tesvor x500

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Tesvor x500

Basic Information
Release Year	2018
Product Type	Robot vacuum
In Production	No
Official Website	https://www.tesvor.com

The Tesvor x500 was a robot vacuum released in December 2018. It was later discontinued in 2024.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the Tesvor x500 category.

Region locking after purchase (2023)

The vacuum robots cannot be set up through the app or connect to the app anymore. Feature such as room mapping only work through the app, so that feature cannot be used anymore. The only way to use the robot is through offline control.

Reddit users have noticed the same problem and found that the only workarounds is through creating an account in China. However, others have reported this method to be unsuccessful.

Reddit users have stated that when confronted with the issue, Tesvor support claims that the issue is a broken Wi-Fi module, though some users have pointed out that their vacuum robot shows up as connector to their home network.^{[citation needed]}

Example incident two (date)

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See also

Link to relevant theme articles or companies with similar incidents.

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