Razer Nari Ultimate

Razer Nari Ultimate

File:Razer-ths-logo.svg

Basic Information
Release Year	2018
Product Type	Earbuds
In Production	No
Official Website	https://www.razer.com/

Function lost due to missing component

When it comes to using wireless functions, the choices come down to USB 2.4 GHz dongles or Bluetooth. The headset in question provides a 2.4 GHz USB type A dongle for wireless connectivity with a computer. The component stays plugged into the USB port on a computer and reliably provides a wireless connection.

However, when the ability to wireless connect disappears without warning, one troubleshoots to ensure the issue isn't with software or drivers. As it turns out, when software and drivers get ruled out, the next thing to check is the hardware. In this instance, testing the USB dongle with multiple USB ports on the same computer then plugging it into a different computer will yield no change. The PC will not detect the dongle when it's plugged in. Keep in mind the headset itself does not have any issues -- 3.5 mm connectivity works fine, powers on fine, charges fine, and the volume controls still work.

At this stage, being able to order a replacement dongle. However, when checking Razer's webpage for extra parts, no dongles for the Nari are mentioned whatsoever.

Explanation

Main article: link to the main article

The Razer Nari Ultimate does not offer built-in Bluetooth for wireless audio listening and recording. Instead, the owner receives a small 2.4 GHz USB dongle. Over time, the dongle itself will stop working.

This is what's left when attempting to inspect the internal components of the dongle. With no physical damage prior to this repair attmept, there is no clear reason for the component to become unusable as there are no moving parts.

Incidents

Example incident one (August 23, 2023)

Main article: link to the main article

Owner of the Razer Nari Ultimate completed their troubleshooting and concluded they only needed a replacement dongle. Posting their concers, there has been zero response from Razer addressing the customer's matter. Other customers shared their concerns.

See also

Link to relevant theme articles or companies with similar incidents.

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References

[1] "Razer Nari Ultimate - Dongle bricked," Razer Insider. https://insider.razer.com/audio-10/razer-nari-ultimate-dongle-bricked-50056