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Short summary of the incident using references [1]. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.
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Summary
A December 2023 Reuters investigation[2] reveals faulty parts in Tesla vehicles have caused incidents of wheels falling off at speed, axles breaking under acceleration, control arms failing and the suspension collapsing without evidence of direct impact. Tesla told US regulators and service centres the failures were due to "vehicle misuse," despite the fact that internal documents show Tesla had been tracking these chronic flaws for years.
Background
Information about the product/service history to provide the necessary context surrounding the incident
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[Incident]
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Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
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Tesla's response
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Eight days after the Reuters investigation was published, Tesla responded[3] with a post on the platform X (formerly known as Twitter) criticizing the investigation and its "wildly misleading" headline. As a response to the specific incident of Shreyansh Jain’s 2023 Tesla Model Y, Tesla pointed out that the customer photo represents the component was involved in a crash, and says "Most, if not all, manufacturer warranties exclude damages caused by a crash because that is the point of insurance coverage.[3]" Tesla also pointed out that as mentioned in the original Reuters article, Tesla paid for most of 120,000 vehicles covered under warranty when upper control arm failures were discovered in the Model S and Model X.
Tesla reiterates their service is not incentivised to profit off repair needs, that it is often done using a convenient OTA (Over-the-Air) update process and mobile service to the customer's home or workplace, and Tesla quotes a maintenance study to conclude "The numbers don’t lie in terms of repeat sales and customer satisfaction," while claiming Reuters' journalism was "cherry-picking" for negative information.
Lawsuit
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Claims
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Rebuttal
The response of the company or counterclaims.
Outcome
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Consumer response
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References
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