Octopus Energy

Octopus Energy
Basic information
Founded	2016
Legal Structure	Private
Industry	Renewable energy, Gas, Electricity, Solar power products, Solar Installer
Official website	https://octopus.energy

Octopus energy is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.

Consumer-impact summary

User freedom

Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity.

User Privacy

Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."

Information from https://octopus.energy/about-us/ and customer experience.

Business model

Info from octopus themselves https://octopus.energy/blog/built-to-last/

Market Control

Octopus are the largest single energy supplier in the UK, bigger even than British Gas. So far they haven't been very monopolistic.

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Octopus Energy category.

Example incident one (date)

Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

...

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):